Privacy Policy

1. Who we are

In this policy, “HBtoner,” “we,” “us” and “our” refer to the business operating hbtoner.com and responding to enquiries submitted through the website.

Business address: No. 3, Tangdong East Road, Tianhe District, Guangzhou, Guangdong Province, China.

2. Information you provide

When you submit the enquiry form or communicate with us, you may provide:

• your name and business email address;
• business type, country and company name;
• a WhatsApp or other contact number;
• your company website, when you choose to provide it;
• part numbers, machine models, brands, quantities, destination market, packaging needs and other sourcing requirements;
• the contents of messages and later correspondence.

Please do not include payment card details, government identification numbers, medical information or other sensitive personal information in a general product enquiry.

3. Information collected automatically

When you use the website, hosting, security and delivery systems may process technical information such as your IP address, browser and device type, operating system, language, requested pages, date and time, referring page, error logs and security or anti-abuse signals.

This information may be stored in server logs or similar technologies needed to deliver, protect and troubleshoot the website.

4. How we use information

We use information where reasonably necessary to:

• receive, review and respond to your enquiry;
• match part numbers and machine models and discuss product configurations;
• prepare or follow up on a quotation or potential business relationship;
• contact you by email, WhatsApp or another method you provide;
• operate, secure, troubleshoot and improve the website and enquiry process;
• prevent misuse, fraud or security incidents;
• keep appropriate business records and comply with legal obligations.

5. Legal bases for processing

The legal basis depends on the information, the purpose and the law that applies. It may include taking steps at your request before entering a contract, our legitimate interests in responding to B2B enquiries and operating a secure website, your consent where required, and compliance with legal obligations.

Where processing relies on consent, you may withdraw that consent for future processing. Withdrawal does not affect processing that was lawful before the request.

6. Cookies and similar technologies

The website may use cookies, local storage and related technologies that are needed for page delivery, form operation, security, load management and user preferences.

Webflow provides website hosting and form infrastructure. Cloudflare may provide anti-abuse or security services, and some pages may request font files from external font-delivery services such as Google-hosted fonts. These providers may receive technical identifiers such as IP address, browser information and request timestamps when their services are used.

If we add non-essential analytics, advertising or preference technologies, we will update this policy and provide any notice or choice required by applicable law.

7. How we share information

We may share information only as reasonably necessary with:

• service providers supporting website hosting, forms, communications, security and business operations;
• suppliers, inspection, logistics or other business partners when needed to evaluate or fulfil a request, using only information relevant to that work;
• professional advisers such as legal, accounting or compliance advisers;
• authorities or other parties when required by law or reasonably necessary to protect rights, safety, systems or users;
• a successor involved in a merger, acquisition, restructuring or transfer of the relevant business, subject to appropriate confidentiality requirements.

Third parties process information under their own legal duties or contractual responsibilities, depending on their role.

8. International data transfers

HBtoner works with visitors, service providers and potential business partners in different locations. Information may therefore be processed in a country where a relevant service provider operates.

Where applicable law requires safeguards for an international transfer, we will use an appropriate legal mechanism or other protection required for that transfer.

9. How long we keep information

We retain information for no longer than reasonably necessary for the enquiry, potential or existing business relationship, security, dispute resolution, record-keeping and legal obligations. The period varies according to the nature of the communication and whether a business relationship develops.

When information is no longer required, it may be deleted, anonymised or securely isolated, subject to technical backup cycles and legal requirements.

10. Data security

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

11. Your privacy rights and choices

Depending on where you live and the law that applies, you may have the right to request access to personal information, correction, deletion, restriction, objection, portability, withdrawal of consent or review of certain automated decisions. You may also have the right to complain to a privacy or data-protection authority.

To make a request, use the website enquiry form and write “Privacy request” at the start of your message. We may need to verify your identity and clarify the information involved before completing a request. Legal exceptions may apply.

12. Children’s privacy

The website is intended for business users and is not directed to children. We do not knowingly seek personal information from children through the B2B enquiry form. If you believe a child has submitted information, contact us so the situation can be reviewed.

13. Third-party links

The website may link to third-party websites or services. Their privacy practices are governed by their own notices, and this policy does not control how those third parties handle information.

14. Changes to this policy

We may update this policy when the website, our practices or applicable requirements change. The revised version will appear on this page with an updated effective date. Material changes may also be highlighted through an additional notice where appropriate.

15. Contact us

For a privacy question or request, use the HBtoner enquiry form and begin the message with “Privacy request,” or write to: